Keep Reynolds & Reynolds as your DMS. Add ShopTrak Dispatch as the technician dispatch board and service scheduler your shop foreman and dispatchers actually want to use.
The dispatch problem
Reynolds & Reynolds is a complete dealership management system — it runs your repair orders, parts, payroll, and the financial side of fixed ops. But the act of dispatching technicians, balancing the day, and keeping work moving is a different job than recording it. Most Reynolds shops handle that part with a whiteboard, a clipboard, or a veteran dispatcher who carries the whole shop in their head.
The result is a service department that is well-documented but hard to actually steer. Reynolds tells you the work exists. It does not give the dispatch desk a live, shop-wide view of who can take the next job without falling behind.
ShopTrak Dispatch sits on top of Reynolds & Reynolds. It does not replace it, integrate into it, or touch your accounting. Your DMS stays your DMS. ShopTrak simply gives you the technician dispatch board and service scheduler that Reynolds was never designed to be.
Export or copy your open RO report from Reynolds, paste it into ShopTrak, and your dispatch queue fills in automatically — repair order numbers, customers, vehicles, advisors, appointments, and promised times. Dispatching a job is a drag from the queue onto the right technician's timeline.
Because the board models each technician's pace, skill level, shift, and lunch break, the schedule you build is realistic. You see true open capacity before you promise a customer a time, and you stop overloading your fastest techs while others sit idle.
Real dealership service departments are never static. Waiters arrive, parts holds clear, comebacks happen, and priorities flip by the hour. ShopTrak lets your dispatcher reshuffle the board instantly and see the impact across every technician. Big jobs can be split into segments, shared across techs, or carried into the next day without losing track of the remaining hours.
Shop foremen and fixed ops managers get a bird's-eye view of every job — ready, scheduled, blocked, snoozed, and carry-forward — so problems surface before they reach the service drive. Technicians get a clean, mobile-friendly view of just their own day, which cuts down the radio chatter and the constant interruptions to the dispatch desk.
ShopTrak Dispatch is built for dealership service departments running 10 to 50 or more technicians. It works with Reynolds & Reynolds today, requires no integration or DMS replacement, and fits naturally into the workflow your team already knows.
Keep Reynolds for the system of record. Give your dispatchers and foremen a dispatch board built specifically for technician dispatching.
Works with your existing DMS
Free 30-day trial. No credit card required. Works alongside your existing dealership DMS.