The Dispatch Board Add-On for Dealership Service Departments
Import jobs from CDK or Reynolds, assign repair orders, balance technician workload, and manage shop capacity — without replacing your DMS.
Built for service dispatchers, shop foremen, and service managers running 10–50+ technicians. No DMS replacement required.
feature deep-dive
Advanced Features for Dealership Technician Dispatching
Service department dispatching and technician workload management for high-volume dealerships — running seamlessly alongside your existing DMS.
Dispatch Board Planning
- Complete Shop Timeline: See the entire shop day on a single, unified technician timeline.
- Instant Gap Detection: Spot open capacity and scheduling holes the moment they happen.
- Rapid Reshuffling: Shift repair orders instantly as service drive priorities change.
- Proactive Planning: Plan tomorrow's dispatch schedule before your technicians clock in.
Zero-Friction DMS Compatibility
- Multi-DMS Compatibility: Built to work out of the box with CDK Drive, Reynolds & Reynolds, Tekion, Dealertrack, and Tekmetric.
- Zero IT Overhead: Fits cleanly into your existing service department workflows with no API replacement or custom coding required.
Technician Workload Balancing
- Skill-Level Routing: Model realistic shop capacity using precise A-Tech, B-Tech, and C-Tech skill routing.
- Load Optimization: Prevent overloading top producers or starving apprentice technicians.
- Promise-Time Accuracy: Know your exact available shop hours before your advisors make a promise to a customer.
Multi-Segment Job Scheduling
- Segmented Repair Orders: Split large, complex jobs into multiple segments across different days.
- Multi-Tech Routing: Assign different segments of the same repair order to multiple specialized technicians.
- Delay Management: Handle diagnostic phases and parts delays cleanly without jamming your active queue.
Built for Real Dealership Operations
- Promised Time Awareness: Visual alerts to keep dispatchers ahead of vehicle pickup deadlines.
- Carry-Forward Automation: Automatic, seamless handling of unfinished carryover work for the next morning.
- Operational Flags: Instant visual tags for Waiter, Warranty, Fleet, and ASAP repair orders.
user roles
Built for High-Volume Dealership Service Operations
Total alignment between the dispatch desk, the shop floor, and the service drive.
Service Dispatchers
Eliminate the chaos of the dispatch desk. Reshuffle the entire board in seconds and maintain a clear view of true technician capacity.
Shop Foremen
Access a real-time visual timeline of every technician's day to identify shop bottlenecks before they impact your numbers.
Service Advisors
Know exactly when a customer's vehicle will hit the wash bay. Flag ASAP and waiter jobs instantly without ever needing to physically leave the drive to chase dispatch.
Fixed Ops Managers & Directors
Maximize total shop throughput from your existing team, eliminate communication bottlenecks, and gain absolute operational visibility.
Overview
See every job in the shop at a single glance.
Organize your entire workflow into distinct operational categories: Ready, Scheduled, Blocked, Snoozed, and Carry-Forward. Shop foremen and fixed ops managers can easily spot floor constraints before they back up the drive.
Queue + Timeline
Drag from the queue, drop on the right technician.
The dispatch queue and technician timeline live side-by-side. Drag an RO from the queue and drop it onto a technician's row—the timeline automatically calculates and respects individual shift hours, scheduled lunches, and current load.
People & Staff Modeling
Model individual technician pace, skills, and schedules.
Customize work pace, skill levels, weekly shifts, and lunches per technician. ShopTrak models these parameters in the background so the capacity you see on your screen is the exact capacity you actually have on the floor.
Import Assistant
Paste your open RO report. No IT integration required.
Simply highlight and copy the open RO text report directly off your DMS screen and paste it in. ShopTrak automatically parses RO numbers, customers, vehicles, advisors, appointment times, and promised times. Review the parsed data in seconds before it ever touches your active queue.
Technician Mobile View
A clean, distraction-free schedule for your technicians.
Technicians view a mobile-optimized view displaying only their specific jobs in order, on-clock hours, and due times. Complete with one-tap "Start Job" and "Complete Job" actions to drastically cut down on radio chatter and dispatch desk interruptions.
Works with your existing DMS
A dispatch layer on top of CDK, Reynolds & Reynolds, and your existing DMS
ShopTrak Dispatch is not a DMS replacement. It fits into your existing dealership dispatch workflow — import open repair orders, balance technician capacity, and keep the shop moving.
Heritage & Legacy — Built on 60 Years of Service Department Operations
From Physical Loading Charts to ShopTrak Dispatch
1970s Dispatch Boards
Handwritten loading charts used to manage technician capacity, workflow, and repair order routing.
ShopTrak Dispatch
Real-time technician scheduling, workload balancing, capacity planning, and dispatch visibility.
1970s Dispatch Boards
Handwritten loading charts used to manage technician capacity, workflow, and repair order routing.
ShopTrak Dispatch
Real-time technician scheduling, workload balancing, capacity planning, and dispatch visibility.
For more than 60 years, ShopTrak's classic dispatch systems, physical loading charts, and fixed ops management methods have helped high-volume service departments maximize flat-rate hours and keep work moving. ShopTrak Dispatch is the digital evolution of those exact operational principles. Explore our dealership dispatching resources to learn more.
The Principles Haven't Changed:
For decades, these responsibilities were managed with physical dispatch boards and handwritten cards. ShopTrak Dispatch brings those identical, time-tested operational workflows into a modern, real-time digital system engineered for today's high-volume dealerships.
60+ Years
of dealership operational thinking
Decades
of dispatch systems and service management tools
Multiple Generations
of dealership experience
One Modern Dispatch Board
for today’s service department
Pilot Program
Seeking Service Departments for Pilot Program Partnership
We are actively inviting a select group of high-volume service departments to deploy ShopTrak Dispatch and directly collaborate with our product development team.
We are looking to speak with active:
Questions or want to see a live walkthrough? Contact us directly at dispatch@shoptrak.com.