Balance technician workload, find open capacity, and keep work moving — purpose-built dealership dispatch software that works alongside CDK, Reynolds & Reynolds, and your existing DMS.
The dispatch problem
A dealership service department is one of the most complex dispatching environments in any business. Dozens of technicians, each with a different skill level and pace. A constant flow of repair orders — appointments, waiters, comebacks, warranty, fleet, and internals. Parts holds, sublet work, and promised times that all compete for the same hours. And it all has to keep moving from open to close.
Your dealership management system records all of this, but it was built to be the system of record, not the dispatch desk. So most service departments run dispatching on a whiteboard, a printed schedule, or the experience of a single dispatcher. That works until it doesn't — and when that person is out, the whole shop feels it.
ShopTrak Dispatch is dealership dispatch software that sits on top of your existing DMS. It does not replace CDK, Reynolds & Reynolds, or whatever system you run today. Your repair orders, parts, and accounting stay exactly where they are.
What ShopTrak adds is a purpose-built technician dispatch board. Import your open RO report from your DMS, and every job lands in a dispatch queue with the details already parsed. Drag a job onto a technician and the board automatically respects their shift, lunch, skill level, and current workload — so you are dispatching against real capacity, not guesses.
The core of good dealership dispatching is workload balancing: making sure no technician is buried while another sits idle, and that every promised time is backed by hours that actually exist. ShopTrak makes that capacity visible across the entire shop on a single timeline.
When the day changes — and it always does — your dispatcher can reshuffle the board in seconds and see the impact instantly. Large jobs split into segments across techs or across days. Waiters and ASAP jobs get flagged and prioritized. Carry-forward work follows the unfinished hours so nothing falls off the board.
Shop foremen and fixed ops managers get a shop-wide control view to spot bottlenecks early, and technicians get a clean view of their own day that reduces interruptions to the dispatch desk.
ShopTrak Dispatch is designed for the people who run high-volume dealership service departments — service dispatchers, shop foremen, service managers, and fixed ops managers. It is the dispatch software for shops where technician throughput is the difference between a profitable month and a backed-up service drive.
It works alongside your existing dealership workflow, requires no DMS replacement, and is built around one goal: keeping work moving through the shop.
Works with your existing DMS
Free 30-day trial. No credit card required. Works alongside your existing dealership DMS.