Keep CDK as your DMS. Use ShopTrak Dispatch as the technician dispatch board your service department actually wants to look at — for balancing workload, finding open capacity, and dispatching jobs all day.
The dispatch problem
CDK Drive is a powerful dealership management system. It handles repair orders, parts, accounting, and the financial backbone of your service department. But when it comes to the moment-to-moment work of dispatching jobs to technicians, most CDK shops fall back on a whiteboard, a printed schedule, or a dispatcher who keeps the whole shop in their head.
CDK electronic dispatch can route an RO to a technician, but it does not give the dispatch desk a clear, shop-wide view of who has open hours, who is buried, and where the next job should go. That gap is exactly where the day gets chaotic — and where billable hours quietly leak out of the shop.
ShopTrak Dispatch is not a CDK replacement. Your repair orders, parts, and accounting stay exactly where they are. ShopTrak adds the one thing CDK was never built to be: a fast, clear technician dispatch board for the people standing at the dispatch desk.
Pull your open RO report out of CDK Drive, paste it into ShopTrak, and every repair order lands in your dispatch queue — RO numbers, customers, vehicles, advisors, appointment times, and promised times parsed automatically. From there, dispatching a CDK job is as simple as dragging it onto the right technician.
The board respects each technician's shift hours, lunch, skill level, and current load, so the open capacity you see is the open capacity you actually have. No more dispatching a four-hour job to a tech who is already booked solid.
When a waiter walks in, an ASAP comes off the drive, or a parts hold clears, your dispatcher can reshuffle the board in seconds and instantly see the ripple effect across every technician. Large jobs can be split into segments, spread across multiple techs, or carried across multiple days — all the messy realities of a real dealership service department, handled cleanly.
Shop foremen and fixed ops managers get the same shop-wide picture, so bottlenecks get spotted before they hit the service drive. Service advisors can see when a vehicle will actually be done instead of radioing the dispatch desk every twenty minutes.
ShopTrak Dispatch is designed for dealership service departments running 10 to 50 or more technicians — the kind of volume where CDK dispatching breaks down into guesswork and the dispatcher becomes a single point of failure.
It works with CDK Drive today, fits naturally into your existing service department workflow, and requires no API integration or DMS replacement. Keep CDK for everything it does well, and give your dispatch desk a board built specifically for dispatching technicians.
Works with your existing DMS
Free 30-day trial. No credit card required. Works alongside your existing dealership DMS.